Frequently Asked Questions

EGIFT:

• Where can I buy a Buena Onda gift card? 

  • Buy eGift Cards Online HERE 

• What is a Buena Onda eGift? 

  • Our eGift option is a quick and easy way to send someone a gift in minutes. These virtual gift cards can be mailed directly to the recipient. Select the amount for your eGift and the date you’d like to send it- it’s that simple!

• Where can Buena Onda eGift Cards be used? 

  • eGifts are redeemable for food and drink at participating Buena Onda locations ONLY. 

  • eGifts MAY NOT be used for Special Events or Catered Events. 

• How are Buena Onda eGifts redeemed? 

  • You can print the eGift and present it to the cashier or simply display the email containing the eGift on your mobile device at the time of redemption. 

• Where can I check my balance? 

  • Click here and enter your card number to check the balance. 

• When does my Buena Onda eGift expire? 

  • There is no expiration date on the eGift. 

• What if I did not receive my email confirmation? 

  • There is a chance that your confirmation email will be sent to spam and/or junk. Please check those folders to recover these emails. You will receive an email confirming the receipt of your order. 

• Are there any fees associated with Buena Onda eGift? 

  • No. There are no fees associated with eGift. You will only be charged the face value of the eGift. 

• Can I change the value of a eGift after I’ve paid for it? 

  • No. 

• When will my recipient receive their eGift? 

  • Your eGift will be send via email on the delivery date that you choose, with rare exceptions for processing delays. 

 

REWARDS: 

• I love the Buena Onda Rewards Program, why did you change it?

  • We love our guests! We are improving the Good Vibes with our updated Rewards Program.

• Do all Buena Onda locations participate in the Rewards Program?

  • Only participating locations will accept Buena Onda Rewards. This does not include some liscensed Buena Onda locations within arenas, shopping malls, government buildings, universities, and airports. 

• How do I sign-up? 

  • You can join by creating or updating your account here. 

• Do rewards expire? 

  • Every reward has a unique expiration date, which you can find in its description.