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Frequently Asked Questions


  • Where can I buy a Buena Onda gift card? 
    • Buy eGift Cards Online HERE 

  • What is a Buena Onda eGift? 
    • Our eGift option is a quick and easy way to send someone a gift in minutes. These virtual gift cards can be mailed directly to the recipient. Select the amount for your eGift and the date you’d like to send it- it’s that simple!

  • Where can Buena Onda eGift Cards be used? 
    • eGifts are redeemable for food and drink at participating Buena Onda locations ONLY. 

    • eGifts MAY NOT be used for Special Events or Catered Events. 

  • How are Buena Onda eGifts redeemed? 
    • You can print the eGift and present it to the cashier or simply display the email containing the eGift on your mobile device at the time of redemption. 

  • Where can I check my balance? 
    • Click here and enter your card number to check the balance. 

  • When does my Buena Onda eGift expire? 
    • There is no expiration date on the eGift. 

  • What if I did not receive my email confirmation? 
    • There is a chance that your confirmation email will be sent to spam and/or junk. Please check those folders to recover these emails. You will receive an email confirming the receipt of your order. 

  • Are there any fees associated with Buena Onda eGift? 
    • No. There are no fees associated with eGift. You will only be charged the face value of the eGift. 

  • Can I change the value of a eGift after I’ve paid for it? 
    • No. 

  • When will my recipient receive their eGift? 
    • Your eGift will be send via email on the delivery date that you choose, with rare exceptions for processing delays. 



  • I love the Buena Onda Rewards Program, why did you change it?
    • We love our guests! We are improving the Good Vibes with our updated Rewards Program.
  • Do all Buena Onda locations participate in the Rewards Program?
    • Only participating locations will accept Buena Onda Rewards. This does not include some liscensed Buena Onda locations within arenas, shopping malls, government buildings, universities, and airports. 

  • How do I sign-up? 
    • You can join by creating or updating your account here. 

  • Do rewards expire? 
    • Every reward has a unique expiration date, which you can find in its description. 


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